Payment terms

Accepted payment methods

We accept bank transfer, BenefitPay and payment on delivery or collection. At checkout you only see the methods we are accepting at the time.

We do not take card details on this website. If online card payment is added later, it will be processed by a licensed payment provider and we will not store your card details.

Bank transfer

Transfer the order total to the bank account shown on your order page or invoice, and use your order or invoice number as the payment reference.

Bank charges are paid by the sender. Your order is confirmed once the full amount reaches our account.

BenefitPay

Open the BenefitPay app, send the total to the BenefitPay details shown on your order page, and write your order number in the note. We confirm your order once the payment arrives.

Payment on delivery or collection

Where offered, you pay when the order is delivered or collected. Please have the exact amount ready. We may ask for advance payment for large orders, special-order items or installation work.

Holding your order

Items in an unpaid online order are held for the time shown at checkout. If payment does not arrive within that time, the order may be cancelled and the items released for other customers.

Quotations and project orders

Quotations are valid for 7 days from their date, because supplier prices change regularly.

Business and project orders are paid 100% in advance. We place supplier orders and start work once full payment is received, unless we agree otherwise in writing.

Currency and VAT

All prices are in Bahraini Dinars (BHD). Smart Flow Solutions is not currently registered for VAT, so no VAT is charged. If we register, VAT will be shown separately on quotations and invoices from the date it applies.

Invoices and receipts

We issue an invoice for every order and a receipt for every payment, by email or WhatsApp on request. Please keep your invoice: it is your proof of purchase for warranty and returns.

Refunds

Approved refunds are paid by the same method you used where possible, or by bank transfer, within 7 working days of approval. Payment on delivery refunds are made by bank transfer.

If an order is cancelled before it is processed, we refund the full amount. Items ordered specially from the supplier at your request may not be refundable once ordered.