Privacy policy

Who we are

Smart Flow Solutions, Manama, Kingdom of Bahrain, is responsible for the personal data described here, in line with Bahrain's Personal Data Protection Law (Law No. 30 of 2018).

What we collect

When you order, request a service or contact us: your name, phone number, email address, delivery or site address, and the details of your order or request.

When you become a business customer: your company details and the names and contact details of the people we deal with.

When you use the website: technical information such as your IP address, browser type and the pages you visit, kept in our server logs for security.

We do not collect card details and we do not knowingly collect data about children.

Why we use it

To process, deliver and support your orders and installations; to send quotations, invoices and updates by email or WhatsApp; to handle warranty claims; to keep the accounting and legal records the law requires; and to protect our website from misuse.

We will only send you offers or news if you have agreed to receive them, and you can stop them at any time.

Cookies

This website uses only the cookies it needs to work, such as remembering your cart and keeping staff signed in. We do not use advertising or tracking cookies.

WhatsApp and email

If you contact us by WhatsApp or email, or ask us to send documents that way, those messages are handled by the provider of that service under its own privacy terms. Document links we send are private, expire after 14 days and cannot be guessed.

Who we share it with

Only with those who help us serve you: delivery providers, payment providers, manufacturers or distributors for warranty claims, and our hosting and email providers. They may use your data only for that purpose.

We share data with authorities only where the law requires it. We do not sell your personal data.

Where it is stored and how we protect it

Your data is stored on servers we control, with encrypted connections (HTTPS), access limited to authorised staff, strong passwords, activity logs and regular backups.

How long we keep it

Order, invoice and accounting records are kept for as long as Bahraini law requires, normally at least 5 years. Enquiries that did not lead to an order are deleted within 2 years. Server logs are kept for a short period for security.

Your rights

Under the Personal Data Protection Law you can ask to know what personal data we hold about you and receive a copy, ask us to correct it, ask us to delete it or stop using it where the law allows, and withdraw any consent you gave.

To use these rights, contact us using the details below. We will reply within 15 working days. If you are not satisfied, you may complain to the Personal Data Protection Authority in Bahrain.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.