Terms of sale

About these terms

These terms apply to all products and services sold by Smart Flow Solutions, through this website, by quotation or in person. By placing an order you accept them. Anything we agree differently must be in writing.

Products and information

Product photos are for illustration. The model number and specification on the product page, quotation or invoice describe what you are buying. We take care that information is correct; if we find an error that affects your order we will contact you before going ahead.

Orders and acceptance

An order is confirmed when we accept it and, where payment is required in advance, when payment is received. Items shown as Out of stock can still be requested; we confirm the supplier lead time and price before you pay.

We may decline or cancel an order, for example if an item is no longer available or a price was shown in error. In that case we refund anything you paid.

Quotations

Quotations are valid for 7 days. They include only the items and work listed. Extra work, materials or site visits requested later are charged separately after your approval.

Cancellations

You may cancel an order before it is dispatched or before work starts, and we refund the amount paid. Special-order items, software licences and work already carried out cannot be cancelled.

Delivery and collection

We deliver within the Kingdom of Bahrain, or you can collect from us, where these options are offered. Items in stock are normally delivered within 2 to 5 working days of payment; items ordered from the supplier depend on their lead time, which we confirm with you.

Please check goods on delivery and tell us within 48 hours about any visible damage or missing items. Risk in the goods passes to you on delivery or collection.

Installation and site requirements

Installation, cabling, configuration and site visits are not included in product prices unless stated. Where we install, you agree to give safe access to the site, power, and any permissions needed from your landlord or building management.

Hidden obstacles such as concrete, asbestos or inaccessible ceilings may change the price or timing; we will tell you before continuing. You are responsible for internet service and passwords of your own accounts.

Warranty

Products carry the manufacturer's warranty, normally provided through the official distributor in Bahrain. Warranty periods vary by product; ask us if you need to know the period for a specific item.

To claim, contact us with your invoice and a description of the fault. We check the item and handle the claim with the distributor for you; the manufacturer decides whether to repair or replace.

The warranty does not cover damage from misuse, accidents, power surges, lightning, water or insects, normal wear, or repair or modification by anyone other than us or the manufacturer.

Faulty on arrival

If a product is faulty when you receive it, tell us within 7 days of delivery. After checking, we will replace or repair it, or refund you if neither is possible.

Returns

Unused products in their original sealed packaging may be returned within 7 days of delivery, with the invoice. Contact us first to arrange the return. We refund once the returned item has been checked.

Opened, installed or configured products, special-order items, cables cut to length, and software or licences cannot be returned unless they are faulty, in which case the warranty or faulty-on-arrival terms apply.

Ownership

Goods remain our property until paid for in full.

Liability

Our liability for any order is limited to the price paid for it. We are not liable for indirect or consequential losses, such as loss of data, profit or business, or for events that security equipment is designed to deter but cannot always prevent. Nothing in these terms limits rights you have under Bahraini consumer protection law.

Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as supplier or shipping delays, customs, severe weather or power outages. We will keep you informed and agree a new date.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

Governing law and disputes

These terms are governed by the laws of the Kingdom of Bahrain. If you are unhappy, please contact us first and we will do our best to resolve it; otherwise disputes are settled by the competent courts of the Kingdom of Bahrain.